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Terms and conditions

Section I –General Conditions of the Doop site

1 – Introduction

The present document provides the information regarding distance contracts at webpage the Doop site), referred to in Decreto-Lei 24/2014, of February 14th, in its current version, whether within the sales of goods without creating an account, or within Doop account.

The Doop site is registered by an entity hired by WaD Lab, S.A., with registered office at Rua João Mendonça, n.º 5050, 4464-503 Senhora da Hora, fiscal number 516410393, which is also its commercial registry number at Maia´s Commercial Registry Office, hereinafter shortly referred to as the DOOP.

DOOP provides a Customer Service, through which the Client may, at any time, contact DOOP to ask for clarification, make suggestions or present complaints, through the email

The purchase of any product at the Doop site and the creation of an account implies the acceptance of the present Conditions of Use of the Online Account.


2 –Doop site Conditions of Use

The User shall use the Doop site in compliance with the set forth in the applicable legislation.

The Doop site may have connections to other websites, which may include useful information/tools for its users. The present Conditions of Use will not apply to third parties’ websites. Therefore, if the User visits another website, redirected from the Doop site, it shall become aware and accept its terms and conditions and privacy policy.


3 – Changes of the Doop site and of these Conditions of Use

DOOP reserves the right to change, at any time, without previous warning, the presentation and content of the Doop site, its services and the present Conditions of Use, without prejudice to the acquired rights regarding the contracts already executed and in course. Such changes are meant for improvement of the Doop site. In case of the User not agreeing with the introduced modifications, it may cease the use of the Doop site.


4 – Intellectual Property

All content and information set out in the Doop site, are property of DOOP or were licensed to it and, as such, the use, reproduction, copy and disclosure by other means of logos, texts, images and videos, or other intellectual property, available at this site is subject to previous authorisation from DOOP granting such consent.

The Client must comply with the contractual and legal conditions applicable to the products sold at the Doop site, namely regarding the use of intellectual rights, copyright and related rights, personal use rights regarding copies, reproduction, rentals, etc. DOOP will not be liable in case of any eventual misuse done with those Products.

5 – Information regarding the Products and Prices

5.1 Products’ Information

DOOP takes in consideration the information regarding the products’ essential characteristics through technical descriptions shared by its suppliers or third parties, of pictures and videos that illustrate the marketed products, in strict respect for the best market standards, communicating them clearly to its customers in the page of each product and/or service made available.


5.2 Prices Information

DOOP provides at the Doop site, in a transparent matter, the total price of each product, including fees and taxes, transportation supplementary costs, postal or delivery expenses or any other applicable charges.

DOOP will not be liable in case of computer errors, manual, technical, or any other source, that causes a substantial unforeseen change in the retail selling prices that are provided in the Doop site. Therefore, in cases where the retail selling price is overpriced or manifestly small, the order will be considered invalid and cancelled and the Client will be informed of that fact.


6 – Creating an account at the Doop site

In order to access all the advantages of the online account, as well as to place an order, you may create an account as user at the Doop site by filling out the electronic form with your personal data, following the instructions indicated in each step.

The Doop site also allows the purchase of products as “guest user”. In this case, your personal data will be required only for the purposes of processing the order.


7 – Means of payment

For the Client’s convenience, DOOP makes available at the Doop site the following means of payment of the products and/or services:

  • Visa Card, MasterCard or American Express; 
  • ATM;
  • Paypal;
  • MB Way.


Section II –DOOP Purchase Conditions at the Doop site


1 – Products Availability

All products displayed at the Doop site are available for order, except in case of out-of-stock situations. The products available at the Doop site have a limited stock so they may become unavailable without warning.

In case of a product becoming out-of-stock after the payment of the order, DOOP will inform the Client of that fact in order to reschedule the delivery as soon as the product becomes available or to reimburse him/her within 14 (fourteen) days as of the knowledge of such unavailability.


2 – Delivery Costs

No additional charges will be due for shipping the product purchased at the Doop site.


3 – Fees and Taxes

The retail selling prices indicated at the Doop site are presented in euros. VAT and other taxes or fees, eventually due, are included in every price.


4 –Processing and order delivery

The order will only be processed after confirmation of the respective payment, and the Client will be informed, in writing, of the execution of the product’ sale and of the estimated date of delivery.

DOOP delivers the products sold at the Doop site, worldwide.


5 - Errors

As provided in point 5.2 of Section I, it is exempted eventual programming errors, defects in the functioning of the computer system (machine) or message distortion (including writing errors), as set forth and for the purposes of article 33/2, a) and b) of Decreto-Lei 7/2004, of January 7th.


6 – Guarantee

The products sold by DOOP at Doop site are covered by the Sale of Consumer Goods and Associated Guarantees Law (Regime Jurídico da Venda e Garantia dos Bens de Consumo) approved by Decreto-Lei 67/2003, of April 8th, in its current version.

You may exercise your rights by sending the complete product, without signs of misuse, together with the respective purchase invoice to Avenida do Forte, n. 3, Parque Suécia II, 2790-073 Carnaxide or by contacting the Customer Service through the email


7 – Right of Withdrawal

Within a distance sales contract (online contract), the consumer has a period of 14 days from the day in which he/she acquires physical possession of the goods or from the day on which he/she acquires physical possession of the last good, in the case of multiple goods ordered by the consumer in one order and delivered separately, to withdrawal from the contract, without incurring in any costs other than those provided for in the present clause and without giving any reason, in accordance with the set forth in article 10/1 of DL 24/2014, of February 14th, in its current version.

To exercise this right, the Client must declare unequivocally that it intends to withdrawal from the contract and shall return the complete product, in the same condition in which it was sold, without signs of misuse, in the original package and in good condition and, where applicable, accompanied of all accessories that are part of the product.

In case of the Client buying several products in a commercial campaign with one or several products as an offer within the order, namely “two for the price of one” or “three for the price of two”, the right to withdrawal must be exercised in relation to all ordered goods. In these cases, DOOP will not accept any partial return of the order.


7.1 Statement of Withdrawal

In case the consumer decides so, it may exercise its right of withdrawal by filling and sending, electronically, the model withdrawal form as set out in annex to Decreto-Lei 24/2014, of February 14thor through any other unequivocal statement setting out his/her decision to withdraw from the contract.


7.2 Return of the Product

The Client shall return the product within 14 days after the day on which he/she has communicated his/her decision to withdraw from the contract as provided in the Right to Withdrawal, sending the product to Wadlab: Avenida do Forte, n. 3, Parque Suécia, II 2790-073 Carnaxide, presenting the product in the herein above mentioned state as well as the invoice.

The return costs are borne by the Client.


7.3. Reimbursement

After exercising the Right to Withdrawal from the Contract, the reimbursement of the amount paid by the Client, including, where applicable, the costs that the Client has paid for the delivery of the good, will be made through the same means of payment used in the initial purchase, without any costs for the consumer, after verifying and validating the compliance of the return conditions described in point 7, and DOOP has a 14 days period to do so.

DOOP may withhold the reimbursement until it has received the good or until the Client has presented proof of returning the product.


8 – Liability

DOOP is not liable for any damages caused by computer viruses or by internet provision, information given by the suppliers or any other unrelated situations and that prevent access and correct performance of the domain as well as any of the services made available by the same.


Section III –Applicable Law and Alternative Dispute Resolution

1 – Applicable Law

The present Conditions of Use and any contracts that may be executed in accordance with it shall be subject to Portuguese Law.


2 – Alternative Dispute Resolution

In case of national or cross-border disputes, initiated by a consumer against a supplier of goods or provider of services regarding the contractual obligations arising from sale or services contracts, executed between the supplier stablished and the consumers living in Portugal and the European Union, the consumer may use a Consumer Dispute Settlement Body.

DOOP is subject to necessary arbitration or mediation, within consumer disputes of lower economic value (up to 5.000€) when, by express option of the consumers, are submitted to the appreciation of the arbitration court connected to the legally authorised consumer dispute settlement centers.

Currently there are the following Consumer Dispute Settlement Bodies in Portugal:

National Information andConsumer Disputes Arbitration Center (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo - CNIACC)

Coimbra Consumer Disputes Arbitration Center (Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra - CACCDC)

Lisboa Consumer Disputes Arbitration Center (Centro de Arbitragem de Conflitos de Consumo de Lisboa - CACCL)

Universidade Autónoma de Lisboa Arbitration Center (Centro de Arbitragem da Universidade Autónoma de Lisboa - CAUAL)

Região Autónoma da Madeira Consumer Disputes Arbitration Center (Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira - CACC RAM)

Porto Information and Arbitration Center (Centro de Informação e Arbitragem do Porto - CICAP)

Vale do Ave Information and Arbitration Center (Centro de Informação e Arbitragem do Vale do Ave - TRIAVE)

Vale do Cávado Information and Arbitration Center (Centro de Informação e Arbitragem do Vale do Cávado - CIAB)

Algarve Information, Mediation and Arbitration Center (Centro de Informação, Mediação e Arbitragem do Algarve - CIMAAL).


In case of online national or cross-border consumer disputes, the consumer may refer to the European Consumer Center through Platform ODR (“online dispute resolution”), with competence for resolving disputes related with the contractual obligations arising out of online sales or services contracts. Access to the Online Alternative Dispute Resolution Platform within online national or cross-border sales or services contracts.

For Claims and Complaints regarding the purchases made to DOOP, you may contact the same through the following email

For more information go to the site of Direção-Geral do Consumidor:



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Return in the first 14 days

If you bought a product at you have a period of 14 days to proceed with the return of your order.

The conditions for you to claim the right of withdrawal are the following:

Products in the same conditions as they’ve been sold and without any sign of misuse;

Return deadline: until de 14th consecutive day, counting as of the delivery date.

You may return your product to the following address:

Wadlab: Avenida do Forte, n. 3, Parque Suécia II, 2790-073 Carnaxide

The return costs are borne by the customer.


In case of return, the reimbursement of the value of your purchase will be carried out after validating the compliance with the return conditions described previously. The reimbursement will be made within 14 days as of the moment the product is received and by the same means of payment that have been used.

Withdrawal declaration

Should you choose so, you may fill in and send electronically the model withdrawal form as set out in annex to Decreto-Lei n. 24/2014, of February 14th or any other unequivocal declaration of withdrawal.

In case of a problem of nonconformity or defect and if you wish to exchange or return your product see point 6 “Guarantee” here.